Packages and shipments

Shipping Costs

The term “shipping costs” includes the costs associated with handling, order preparation, packaging, transport and shipment management.

The amount charged to the customer corresponds to the cost applied by the transport agency for processing and delivering the order.

Customer Notes and Delivery Instructions

When placing an order, the customer may include comments or special delivery instructions, such as preferred delivery times, a request to be called before delivery, a specific delivery location or other similar instructions.

These instructions will be forwarded to the transport agency whenever possible. However, they are for guidance purposes only and are not binding. Their fulfilment will depend on the organisation, availability, routes and operational criteria of the transport company.

For this reason, Spadico cannot guarantee that such instructions will be followed in all cases.

Order Preparation Time

Orders are prepared and handed over to the transport agency on the same working day, provided that they are placed before 12:00 noon and that all items included in the order are in stock.

Orders will be prepared on the next working day in the following cases:

• Orders placed after 12:00 noon.
• Orders placed on Saturdays, Sundays or public holidays.
• Orders including items that are not in stock at the time of purchase.

The transport agency collects orders daily from our facilities in the morning. Therefore, orders placed after 12:00 noon will be considered, for preparation and shipping purposes, as having been placed on the next working day.

Example: an order placed on a Monday before 12:00 noon will be processed that same Monday, provided that stock is available. An order placed on a Monday at 8:00 p.m. will be processed on Tuesday, unless Tuesday is a public holiday.

Shipping and Delivery Time

Once the order has been handed over to the transport agency, the delivery time will depend on the service selected, the destination, the type of goods and the transport company’s own operations.

The delivery times indicated are estimated and may be affected in certain cases, especially for bulky goods, palletised shipments, remote locations, areas without daily delivery service, logistical incidents, public holidays or circumstances beyond Spadico’s control.

Spadico cannot be held responsible for delays attributable to the transport agency once the goods have been handed over to that agency. However, in the event of significant delays, Spadico will assist the customer as far as possible by providing tracking details and liaising with the agency to help expedite delivery.

Estimated Delivery Times by Transport Agency

The usual delivery times are as follows:

• Envialia / OnTimeXS: estimated delivery service of 24/48 hours or 72/96 hours, depending on the option selected by the customer at the time of purchase. In small towns or areas where the agency does not have a nearby branch, the delivery time may be extended by an additional 24 hours. Shipments handled by Envialia / OnTime include a tracking number and SMS notification whenever the service allows it.
• Redur / Transabadell / CBL / OnTimeXL: estimated delivery service of 96 hours. In small towns, remote areas or destinations where the agency does not provide daily delivery service, the delivery time may be extended by an additional 24 hours. Shipments handled by these agencies include a tracking number whenever the service allows it.

Deliveries are made throughout the day according to the route established by the transport agency. Although the customer may indicate a preferred delivery time slot, the agency cannot guarantee a specific delivery time.

Spadico will forward the customer’s instructions to the transport company, but cannot modify or condition the delivery routes established by the agency.

Shipment Tracking

All shipments managed by Spadico have a tracking number, provided that the transport agency supplies one for the contracted service.

The customer may check the status of the shipment using the tracking details provided. In the event of an incident or delay, Spadico may provide the available information so that the customer can track the shipment or, where appropriate, contact the relevant agency.

Unloading of Goods

The customer is responsible for receiving and unloading the goods at the delivery point.

In the case of bulky, heavy, palletised or difficult-to-handle goods, the customer must have the necessary means available for unloading and receiving the shipment.

If delivery cannot be made to the exact address provided due to circumstances beyond the control of Spadico or the transport agency, such as impossible vehicle access, inaccessible property, unpaved roads, height or width restrictions, inability to access the location due to the size of the vehicle, delivery of pallets to upper floors or lack of suitable unloading means, the goods may be unloaded at the nearest accessible point.

If the customer rejects delivery at that point or refuses to accept the goods, the customer must bear the transport costs incurred, including both the outbound shipping cost and the return shipping cost, where applicable.

Transport Incidents

At the time of delivery, the customer must check the external condition of the goods and packaging before signing the delivery note.

If the customer detects any anomaly, impact, breakage, damage, damaged packaging or any indication of damage, this must be expressly noted on the transport agency’s delivery note.

This note is essential in order to process a subsequent claim against the transport company.

If the customer signs the delivery note without recording any visible damage or incident, Spadico may refuse claims relating to transport damage that was not duly reported at the time of delivery.

Once the goods have been delivered, the customer has a maximum period of 24 hours to report by email any damage or incident detected, attaching clear photographs of the packaging, the affected product and the shipping label.

After this period has expired, Spadico may refuse claims relating to transport damage or incidents.

Holidays, Public Holidays and Periods Without Collection

During public holidays, holiday periods, temporary closures or periods when transport agencies do not carry out collections, preparation and shipping times may be affected.

Spadico will inform customers on the website, whenever possible, of the specific periods during which there may be delays in the preparation or dispatch of orders.

Holiday Period

During the holiday period from 3 August 2026 to 23 August 2026, shipments may be delayed until activity resumes.

Orders placed between 3 August 2026 and 23 August 2026 will be shipped from 24 August 2026 onwards, following the order in which they were received and provided that stock is available.